Effective Date 04.08.2026

1. Introduction

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Welcome to Luxivain.

We are committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase from our online store.

Luxivain is located in Victoria, Australia and operates an online store selling products to customers in Australia and internationally.

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us at:

Email: info@luxivain.com

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2. Information We Collect

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We may collect the following categories of personal information:

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Identity Information

• Full name

• Billing and shipping addresses

• Country or region

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Contact Information

• Email address

• Telephone number (where provided)

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Payment Information

We do not store your complete credit card details.

Payments are securely processed through trusted third-party payment providers, including Stripe and other supported credit card processors. These providers collect and process payment information directly in accordance with their own privacy policies.

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Order Information

We collect information relating to your purchases, including:

• Products purchased

• Order value

• Shipping information

• Delivery status

• Returns and refunds

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Technical Information

When you use our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Date and time of access

• Website interactions

• Referral URLs

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Marketing Information

Where permitted by law, we may collect your preferences regarding receiving marketing communications and promotional offers.

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3. How We Collect Personal Information

We collect personal information when you:

• Visit our website

• Create an account

• Place an order

• Contact customer support

• Subscribe to our newsletter

• Participate in surveys or promotions

• Interact with our advertisements

• Accept cookies on our website

Some information is collected automatically using cookies and similar technologies.

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4. How We Use Your Personal Information

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We use your personal information to:

• Process and fulfil orders

• Arrange shipping and delivery

• Provide customer support

• Verify payments

• Prevent fraud and unauthorized transactions

• Improve our products and services

• Personalize your shopping experience

• Send order confirmations and shipping updates

• Respond to enquiries

• Comply with legal obligations

• Send marketing communications where you have consented or where permitted by law

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5. Legal Basis for Processing (GDPR)

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If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction where the GDPR applies, we process your personal information based on one or more of the following legal bases:

• Performance of a contract

• Compliance with legal obligations

• Your consent

• Our legitimate business interests, provided these interests do not override your rights and freedoms

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6. Cookies and Similar Technologies

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Our website uses cookies and similar technologies to improve user experience and website performance.

Cookies may be used to:

• Keep products in your shopping cart

• Remember your preferences

• Enable website functionality

• Analyse website traffic

• Improve website performance

• Deliver relevant advertising

Cookies may include:

• Essential cookies

• Functional cookies

• Analytics cookies

• Marketing cookies

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by law, we will request your consent before placing non-essential cookies on your device.

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7. Third-Party Service Providers

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To operate our business, we share personal information with trusted third-party providers who assist us in providing our services.

These may include:

• Website hosting providers (including Wix)

• Payment processors (including Stripe and credit card payment providers)

• Shipping and logistics providers

• Dropshipping suppliers and manufacturers

• Email service providers

• Analytics providers

• Marketing providers

• Fraud prevention services

These third parties only receive the information necessary to perform services on our behalf and are required to protect your personal information.

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8. Dropshipping Suppliers

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As Luxivain operates using a dropshipping business model, certain personal information necessary to fulfil your order may be shared with our suppliers.

This information may include:

• Name

• Shipping address

• Contact details (where required)

• Order details

Suppliers are only authorised to use your information for fulfilling your order and related customer service purposes.

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9. International Data Transfers

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Because we sell products internationally and work with global service providers and suppliers, your personal information may be transferred to and processed in countries outside Australia and, where applicable, outside the European Economic Area.

Where GDPR applies, we take reasonable steps to ensure that appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission where appropriate

• Contractual obligations requiring adequate protection of personal information

• Working with reputable service providers that maintain appropriate security measures

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10. Data Security

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We implement reasonable technical and organisational measures designed to protect your personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

Although we take reasonable precautions, no method of transmission over the Internet or electronic storage is completely secure.

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11. Data Retention

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We retain personal information only for as long as necessary to:

• Fulfil orders

• Provide customer support

• Meet legal, tax, accounting, and regulatory obligations

• Resolve disputes

• Enforce our agreements

When personal information is no longer required, it will be securely deleted, anonymised, or destroyed where reasonably practicable.

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12. Your GDPR Rights

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If GDPR applies to you, you have the right to:

• Access your personal information

• Correct inaccurate personal information

• Request deletion of your personal information ("Right to be Forgotten")

• Restrict processing

• Object to processing based on legitimate interests

• Withdraw consent at any time where processing relies on consent

• Receive your personal information in a portable format (Data Portability)

• Not be subject solely to automated decision-making where applicable

To exercise any of these rights, please contact us at:

Email: info@luxivain.com

We may request verification of your identity before processing your request.

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13. Marketing Communications

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If you subscribe to our marketing communications, we may send newsletters, promotions, product updates, and special offers.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in any email

• Contacting us at info@luxivain.com

Withdrawing consent will not affect the lawfulness of processing carried out before your withdrawal.

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14. Children's Privacy

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Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it promptly.

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15. Third-Party Websites

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Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of those websites before providing personal information.

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16. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.

The updated version will be posted on our website with a revised Effective Date.

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17. Complaints

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If you believe we have not handled your personal information in accordance with applicable privacy laws, please contact us first so we can attempt to resolve your concerns.

If you are located in the European Economic Area or where GDPR applies, you have the right to lodge a complaint with your local data protection supervisory authority.

If you are located in Australia, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

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18. Contact Us

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If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Luxivain

Email: info@luxivain.com