Shipping Policy
At Luxivain, we want getting your order to feel as good as opening it. This policy covers everything you need to know about how we ship, how long it takes, and what to do if something goes wrong.
Order processing
Once you place your order, we get to work right away. All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
You'll receive an order confirmation email immediately after checkout, and a second email with your tracking number as soon as your order has been dispatched.
Please note: Orders placed on weekends or public holidays will begin processing on the next business day. During peak sale periods, processing may take up to 5 business days.
International shipping
We ship worldwide no matter where you are, we'll get your order to you. Shipping costs and delivery timeframes are calculated at checkout based on your country and the weight of your order.
Please be aware that international orders may be subject to:
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Import duties and customs taxes set by your country's government — these are the buyer's responsibility and are not included in the product price or shipping fee.
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Additional delays due to customs clearance — this is outside of our control but we'll do our best to ensure your package is correctly documented.
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Restrictions on certain product types in specific countries — if in doubt, feel free to contact us before ordering.
Delays & exceptions
We always aim to deliver within the timeframes listed above. However, some situations may cause delays beyond our control, including:
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Customs and border control processing
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Severe weather conditions or natural disasters
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National or public holidays in the origin or destination country
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High-volume periods such as sale events or the holiday season
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Carrier disruptions or strikes
If your order is significantly delayed, please contact us and we'll investigate on your behalf right away.